HONB Reflection Week 2
HONB 200-02 Marketing Concepts Weekly Reflection 01/28/2018 When it becomes time for a consumer to purchase a new product, they follow the Consumer Buying Process. Depending on the potential cost or risk of the upcoming purchase, the time spent on each step varies dramatically. Step 1 is Problem Recognition. In this step the consumer realizes that there is a problem that needs to be solved for them. Step 2 is Information Search. Here a consumer identifies all possible solutions to their problem. Step 3 is Evaluation of Alternatives where the pros and cons of each identified option are weighed. Step 4 is Purchase Decision where one chooses and buys the "best" option for them. Finally Step 5 is Post-Purchase Behavior where a consumer evaluates the option they purchased. If the purchase was considered to be poor then there may be buyer's remorse. When one buys a soft drink from a vending machine, one does not typically think about Steps 2 and 3 but rather skips to Step 4 ...